| ARRIVAL |
| |
|
|
| Greeting from personnel at the main entrance |
| |
|
|
| Exceeded expectations |
 |
75% |
| Met expectations |
|
12% |
| Did not meet expectations |
|
12% |
| |
|
|
| Appearance of main entrance |
| |
|
|
| Exceeded expectations |
|
83% |
| Met expectations |
|
12% |
| Did not meet expectations |
|
4% |
| |
|
|
| Reception |
| |
|
|
| Exceeded expectations |
|
67% |
| Met expectations |
|
17% |
| Did not meet expectations |
|
17% |
| |
|
|
| Room, First impression |
| |
|
|
| Exceeded expectations |
|
86% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
5% |
| |
|
|
| Room, Cleaning service |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
14% |
| Did not meet expectations |
|
5% |
| |
|
|
| Room, Maintenance |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Room, Phone service |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Room, Restaurant service |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
0% |
| Did not meet expectations |
|
19% |
| |
|
|
| Beach Club, Cleanliness |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Beach Club, Maintenance |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
14% |
| Did not meet expectations |
|
5% |
| |
|
|
| Beach Club, Attention from personnel |
| |
|
|
| Exceeded expectations |
|
81% |
| Met Expectations |
|
14% |
| Did not meet expectations |
|
5% |
| |
|
|
| Beach Club, Food quality |
| |
|
|
| Exceeded Expectations |
|
86% |
| Met Expectations |
|
0% |
| Did not meet expectations |
|
14% |
| |
|
|
| Beach Club, Beverage quality |
| |
|
|
| Exceeded Expectations |
|
81% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Country Club, Cleanliness |
| |
|
|
| Exceeded Expectations |
|
81% |
| Met Expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Country Club, Maintenance |
| |
|
|
| Exceeded Expectations |
|
86% |
| Met Expectations |
|
14% |
| Did not meet expectations |
|
0% |
| |
|
|
| Country Club, Attention from personnel |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Country Club, Food Quality |
| |
|
|
| Exceeded expectations |
|
76% |
| Met expectations |
|
14% |
| Did not meet expectations |
|
10% |
| |
|
|
| Country Club, Beverage quality |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
10% |
| |
|
|
| Convention Center, Attention from personnel |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
14% |
| Did not meet expectations |
|
5% |
| |
|
|
| Convention Center, Food |
| |
|
|
| Exceeded expectations |
|
81% |
| Met expectations |
|
14% |
| Did not meet expectations |
|
5% |
| |
|
|
| Convention Center, A/V equipment |
| |
|
|
| Exceeded expectations |
|
86% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
5% |
| |
|
|
| Convention Center, Internet connection |
| |
|
|
| Exceeded expectations |
|
86% |
| Met expectations |
|
10% |
| Did not meet expectations |
|
5% |
|
